Shipping Policy – Mom’s Luvly Heart

Shipping costs

Shipping costs vary by the service selected and delivery location. The available shipping options and their costs are displayed at checkout.

Processing time

We process orders within 2–3 business days. This includes production time, as many of our products are made to order.

Estimated delivery time

After processing, delivery typically takes 4–5 business days. We’ll send tracking information to the email address used at checkout. Carrier delays can affect delivery times.

If your order has not arrived within the estimated delivery window, contact us at info@momsluvlyheart.com. If it has not arrived within 60 days of purchase, contact us for a full refund. This lost-package provision does not apply when the customer provided incorrect shipping details or missed the parcel delivery.

Returns and problems with an order

You have 30 days after delivery to request a return, subject to the eligibility rules and exceptions in our Refund Policy. A promotional price or displayed compare-at price does not by itself make an item Final Sale. Any item that is Final Sale will be specifically identified as “Final Sale” on its product page before purchase.

For an ordinary eligible return that is not due to our error or a product problem, the customer is responsible for return shipping costs unless we specifically state otherwise. If an item arrives damaged, defective, incorrect, or not as described, contact us at info@momsluvlyheart.com. We will evaluate the issue and cover return shipping when a return is needed. See our Refund Policy for how to request a return and for refund details.