Refund Policy

Refund Policy – Moms Luvly Heart

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You will need the receipt or proof of purchase.

To start a return, please contact us at:

📧 info@momsluvlyheart.com

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

For any questions about returns, please reach out anytime at info@momsluvlyheart.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue promptly and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).

  • Custom products (e.g., special orders, personalized items).

  • Personal care goods (e.g., opened beauty products).

  • Hazardous materials, flammable liquids, or gases.

If you have questions about whether your item qualifies, please contact us.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return your current item. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, the item must be unworn or unused, with tags, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of approval status. If approved:

  • You will be refunded automatically to your original payment method within 10 business days.

  • Please note that your bank or credit card company may take additional time to process and post the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at:

📧 info@momsluvlyheart.com