Return and Refund Policy – Mom’s Luvly Heart

Which terms apply

These terms apply to orders placed after this policy and any applicable product-specific return terms are displayed before purchase. Orders placed earlier remain subject to the terms offered when those orders were placed. If you need help with an earlier order, email info@momsluvlyheart.com.

Made-to-order products

Products identified as “Made-to-order product” on their product pages are produced for your order. We do not offer voluntary returns or exchanges for a change of mind or a customer selection error on those products. This does not limit cancellation, withdrawal, refund, or other rights you may have under applicable consumer law.

A promotional or compare-at price does not, by itself, make an item Final Sale. Any separate Final Sale designation will appear on the product page before purchase and does not limit applicable consumer rights.

Other products, where offered

Other product categories may be offered. Any voluntary return or exchange terms for those products will be stated on their product pages before purchase. Where an ordinary voluntary return is offered, the product page will explain its eligibility conditions and request window. Unless we specifically state otherwise, the customer pays return shipping for an ordinary eligible return that is not due to our error or a product problem.

Damaged, defective, incorrect, or not-as-described items

If an item arrives damaged, defective, incorrect, or not as described, contact us promptly at info@momsluvlyheart.com. Include your order number, a description of the problem, and clear photos where possible. We will review the issue and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and your applicable rights.

If a return is necessary for one of these problems, Mom’s Luvly Heart will cover return shipping and provide instructions. Contact us before sending anything back. Do not return an item to the sender address on its package. We do not automatically issue return labels for every request.

Missing orders

If your order has not arrived, email info@momsluvlyheart.com with your order number. We will review the shipment information, investigate with the fulfillment partner and carrier where appropriate, and work with you on a resolution consistent with your applicable rights.

Other product categories, where offered

Personalized or other custom goods, personal-care goods, perishable goods, hazardous goods, and gift cards may have different voluntary-return terms where offered. The terms applicable to a product will be stated on its product page before purchase. These terms do not limit your rights if an item is damaged, defective, incorrect, or not as described.

Applicable consumer rights

Your rights can vary by location and circumstances. Nothing in this policy limits any cancellation, withdrawal, refund, or other remedy required by applicable law. Email info@momsluvlyheart.com if you need help exercising those rights.

Refunds

If a refund is approved, we will issue it to the original payment method and notify you. Your bank or payment provider may take additional time to post it. For questions about a refund, email info@momsluvlyheart.com.